Privacy Policy

This Privacy Policy ("Policy") sets out how qk55 ("we", "us", "our", "the Platform") collects, uses, stores, discloses and protects the personal data of individuals ("you", "your", "User") who access or use the qk55 website at https://qk55.cam and all associated services, features and content.

qk55 is an English-language online betting information platform built for Pakistani users. We are committed to handling your personal data responsibly, transparently and in accordance with applicable data protection legislation. We collect only the data that is necessary to deliver our services, maintain regulatory compliance and protect the integrity of the Platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling page, which together form the complete framework governing your use of qk55. This Policy does not constitute legal advice. Users in Pakistan are responsible for understanding how local data protection and privacy laws apply to their own circumstances.

In this Privacy Policy, the following terms have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, date of birth, CNIC number, IP address, device identifiers and payment details.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure or destruction.
• "Data Controller" means qk55, which determines the purposes and means of processing your personal data.
• "Data Processor" means any third party that processes personal data on behalf of qk55 in accordance with our instructions and this Policy.
• "KYC" means Know Your Customer — the identity and age verification process required to open and operate a verified account.
• "Cookie" means a small data file placed on your device by the Platform to store session or preference information.
• "Special Category Data" means sensitive personal data such as health information, which requires a higher level of protection and is not routinely collected by qk55.
• "Retention Period" means the defined duration for which qk55 stores personal data before it is securely erased or anonymised.

qk55 collects personal data through several channels: directly from you when you register or use our services, automatically through the Platform's technical infrastructure, and in certain cases from third-party verification providers. The categories of personal data we collect include the following:

qk55 processes your personal data for the following purposes. Each purpose is linked to a defined legal basis, which is set out in Section 5 below.

• Account Creation & Management: To register your account, verify your identity and age, maintain your profile and deliver the services you have requested.
• Payment Processing: To facilitate deposits and withdrawals in PKR through the payment methods available on the Platform. Payment references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are contextual only — qk55 processes data necessary for transaction completion and fraud screening.
• KYC & Regulatory Compliance: To verify your identity and age in fulfilment of the operator's regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements.
• Fraud Prevention & Security: To detect, investigate and prevent fraudulent activity, account takeovers, collusion, bonus abuse and other Prohibited Conduct as defined in our Terms & Conditions.
• Responsible Gambling: To monitor betting patterns, enforce responsible gambling limits set by you, implement self-exclusion requests and identify users who may need additional support.
• Customer Support: To respond to your queries, resolve disputes, process complaints and maintain a record of support interactions.
• Platform Improvement: To analyse aggregate usage data, improve Platform features, optimise the user experience and address technical issues.
• Marketing Communications: Where you have given explicit consent, to send you promotional communications about bonuses, new markets — including PSL cricket, ICC tournaments and live sports — and Platform updates. You may withdraw consent at any time.
• Legal Obligations: To comply with applicable laws, respond to lawful requests from competent authorities, and defend or pursue legal claims.

qk55 processes your personal data only where a valid legal basis exists. The primary legal bases we rely on are as follows:

• Contractual Necessity: Processing that is necessary to perform the contract between you and qk55 — including account registration, payment processing and service delivery.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC, AML and CTF obligations under the operator's licence jurisdiction.
• Legitimate Interests: Processing carried out to pursue qk55's legitimate business interests, provided those interests are not overridden by your fundamental rights. This includes fraud detection, Platform security, abuse prevention and service analytics.
• Consent: Processing based on your freely given, specific and informed consent — in particular for marketing communications. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

qk55 does not sell, rent or trade your personal data to third parties. We share personal data only in the following limited circumstances:

• Service Providers (Data Processors): We engage third-party companies that process personal data on our behalf — for example, KYC verification providers, payment gateway operators, fraud detection services, customer support platforms and cloud infrastructure providers. All processors are bound by data processing agreements that require them to handle your data in accordance with this Policy and applicable law.
• Regulatory & Legal Authorities: We may disclose personal data to competent regulatory authorities, law enforcement agencies or courts where required by applicable law, a valid court order or a lawful regulatory direction. In such cases, we disclose only the minimum data necessary.
• Responsible Gambling Organisations: Where a self-exclusion request is processed, limited data may be shared with responsible gambling registers or databases maintained under the operator's licence jurisdiction to prevent re-registration across multiple platforms.
• Business Transfers: In the event of a merger, acquisition, reorganisation or sale of assets, your personal data may be transferred to the successor entity. We will notify you before your data is transferred and becomes subject to a materially different privacy policy.

The qk55 Platform uses cookies and similar tracking technologies to deliver and improve our services. A cookie is a small text file stored on your device when you visit the Platform. The types of cookies we use are as follows:

You can manage your cookie preferences through your browser settings or the cookie management tool displayed when you first visit the Platform. Disabling non-essential cookies may affect certain Platform features and your overall user experience. Most modern browsers allow you to block or delete cookies; please refer to your browser's help documentation for instructions.

qk55 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Our general retention periods are as follows:

• Account Data: Retained for the duration of your account's active status, plus a minimum of five (5) years following account closure, in accordance with standard AML and regulatory record-keeping requirements applicable under the operator's licence jurisdiction.
• Transaction & Financial Records: Retained for a minimum of five (5) years from the date of the transaction, or longer where required by applicable financial crime legislation.
• KYC Documentation: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Support Communications: Retained for up to three (3) years from the date of the interaction, or longer where the communication relates to a dispute or legal claim.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications, after which it is deleted or anonymised promptly.
• Technical & Log Data: Typically retained for up to twelve (12) months for security and fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual. Where full deletion is not technically feasible within a given system, the data is isolated from active processing until deletion is possible.

qk55 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration or destruction. Our security measures include, but are not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the Platform.
• Encryption of personal data and financial records stored on our servers.
• Role-based access controls ensuring that only authorised personnel can access personal data, strictly limited to what is necessary for their role.
• Regular security assessments, vulnerability scanning and penetration testing of Platform infrastructure.
• Multi-factor authentication requirements for administrative system access.
• Incident response procedures to identify, contain and report security breaches in accordance with our obligations under applicable law.

Subject to applicable data protection law and any overriding legal obligations, you have the following rights in relation to your personal data held by qk55:

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data be corrected or updated without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing and there are no overriding legitimate grounds. This right is subject to our legal retention obligations.
• Right to Restriction of Processing: You may request that we restrict processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over erasure.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your rights, or where processing is necessary for legal claims.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

The qk55 Platform is strictly for adults aged 18 years or older — or the higher minimum age required by the operator's licence jurisdiction. We do not knowingly collect personal data from individuals under the applicable minimum age. Age verification is a mandatory component of the KYC process, and accounts that cannot be verified as belonging to an eligible adult will be suspended pending verification or permanently closed.

If qk55 discovers that personal data has been collected from a minor — whether through misrepresentation at registration or any other means — we will immediately close the account, delete the minor's personal data from our systems and, where applicable, report the incident to relevant authorities. Any funds deposited by a minor will be handled in accordance with our Terms & Conditions and applicable regulatory guidance.

qk55 operates as an English-language online betting information platform for users in Pakistan, including those in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and all other cities across the country. Pakistani users may encounter local payment references on the Platform — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah. These references are provided as familiar contextual examples of Pakistan's payment landscape only. They do not indicate that any of these providers have confirmed support for qk55, endorsed gambling activity or affiliated themselves with this Platform in any way.

qk55 does not hold a Pakistan gambling licence and does not represent that its services are lawful under Pakistani law. The Prevention of Gambling Act 1977 and other applicable domestic legislation govern gambling-related activities in Pakistan. Users are solely responsible for determining the lawfulness of their use of the Platform under local law and for complying with all applicable regulations. This Privacy Policy does not constitute legal advice in any jurisdiction.

Regarding data protection, Pakistan's Personal Data Protection Act (PDPA) — and any subsidiary regulations made under it — may apply to the processing of your personal data. qk55 is committed to processing personal data in a manner consistent with applicable data protection standards. Where Pakistani data protection law imposes specific obligations or confers specific rights on Pakistani residents, qk55 will seek to honour those obligations and rights to the extent reasonably practicable.

qk55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements or Platform functionality. When material changes are made, we will publish the revised Policy on this page with an updated "Last Updated" date and, where practicable, notify registered users via their registered email address.

Your continued use of the qk55 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. If you disagree with any material change to this Policy, you may close your account and request deletion of your data in accordance with Section 10 above.

If you have any questions, concerns or complaints regarding this Privacy Policy or the way in which qk55 processes your personal data, please contact our Data Protection team using the details below. We aim to acknowledge all privacy-related queries within 5 business days and resolve them within 30 days.

To exercise any of your data rights described in Section 10, please contact us directly. We will verify your identity before processing any rights request to ensure the security of your personal data.